Reset Antivirus Alerts
We have devices with antivirus alerts which Resolve flags as critical. At times the file that caused the alert is deleted, and Symantec Endpoint Protection can no longer act on it, and the alert in Resolve cannot be cleared. The only solution I found is to delete and reinstall SEP. I would like there to be a way in Resolve to mark the alert as resolved.
Reporting for Alerts
It would be nice to have a report for alerts that you could run to see which pc's are on the alert. I have a report setup to show pc's with 5gb or less hd space. I have to thumb through all of the alerts to find which pc's are on it. It continually throws alerts until you acknowledge them and then you don't get alerts anymore.
In the Device Console, display the name of the Technician currently in session with an Unattended computer
Please include the option for the name of the technician to appear when they are connected to a remote session. Currently, when we want to connect, we have to internally validate who the person is to approve access. With this option, we could easily identify who the person is and contact them directly.
Updates should wait until a device is online and then install
If a device is offline, I cannot release any updates to it. I'd like to be able to do so when I'm online and not have to check back every few hours to release. I don't know when a specific laptop will next be online, could be an hour or 3 days, but it needs that patch asap. So ability to queue updates for a machine, a fire and forget.
Devices screen pagination
In the Devices screen, to "goto" the next page you must first scroll down to the bottom of the page. Putting the control at the top also would be awesome! As well, when you reach page 2 for example, you are still at the bottom of the page. My OCD would expect to be at the top of a new page.Devices view - add more rows and default alphabetical organization
I would like to have 100 rows as an option to view in one screen for the devices list and more so to have the ability to organize alphabetically (by nickname) by default. I am not sure how it is organized by default - the machine seem to be randomly listed. I always click the nickname column to organize every time i go back to the list - just extra clicks that could be eliminated including not having to scroll down to move the next page of devices
Add remote client screen resolution to Device details
When you filter your devices to find a particular client, you get one or more summary lines showing the Remote Client Sessions to which you can connect along with the Start Remote Control arrow on the right side. Included in that information are items such as Status, Hostname, Operating System, IP Address, etc. It would be very helpful if the Remote Client screen resolution was displayed there as well as an editable field. Every once in a while a Remote Client session will open up in the smallest resolution available (e.g. 457 x 342). This setting is impossible to use as everything is too large to be seen on the screen. If the Remote Client screen resolution was available as an editable field, you could reset it to something else (e.g.1280 x 800), refresh the page and you would be good to go.Devices screen Sort and Find fields
On the Devices screen, 'Not in a Group' grid, you're able to Find by - Device nickname, Host name, last logged in user, and get a list of matches but not by a partial IP address. Ex: 10.23.1 (Please include or provide a Filter by for this field) Also, when you are using a field to Sort by, indicated by the ^ caret, then perform a Find by and view the result, when you clear the Find and are returned to the 'Not in a Group' grid, you are no longer Sorted by the same field, the sort field is cleared.
