Allow clickable links (hyperlinks) in GTW follow-up emails
We run all of our webinars on the GTW platform and our post-event emails are an essential part of our event follow-up. The fact the links are not clickable and appear in plain text is not only very inconvenient but it also does not look very professional. Very few email recipients will copy a link in plain text found in the body of the email and then copy that link into a web browser. GTW team, please fix this issue. I see posts on this forum from 2023 talking about this exact same issue and it still has not been fixed!
Virtual Event Email Functionality (make optional)- Customize or turn off
We used this feature last year in December and we were largely impressed with how it worked. A major stumbling block for us, however, was the inability to customize or turn off the email templates. We take registrations through our CRM platform so the duplicative emails caused our customers to receive communications they didn't need with some mixed messaging. We would love to utilize this tool again...but the lack of flexibility with the emails is holding us back right now.
Include links to the distributed documents in the follow up email
Hello, Just like you can add the link to the recording, it would be amazing to be able to automatically include links to the documents that attendees can download during the webinar (sending attachments could be another option). Many attendees fail to download the files during the event but request them later. Thanks !
Special Character Support
In reminder emails and invitation emails received through Outlook, special characters (such as a registered trademark symbol) are not supported in the title. Further to this, the calendar hyperlinks and 'time until the webinar' values display random characters. Please can this be fixed?
Default Emails to Include Email Address From Registrants
Good afternoon, I am looking to improve on the default generated emails that are sent to us upon someone registering for one of our training sessions. As of now, when someone registers we receive an email back stating their name, class & time / date. This is all great information for our company to have, but in the event that the GoTo website is down (doesn't happen frequently but we did experience it not too long ago which prompted this concern of mine) we need to be able to communicate to our registrants of this outage. As of now just having a registrants name doesn't help us very much, as we need to know which email they registered with. I understand that the default emails we receive do include the link to "View Registrant Details", which works great for now, but in the event the website is down that link would be of no use to anyone. So I am wondering is there any way to include in the default email not only the name of the registrant but also let us know which email they registered with? I know that the name & email are requirements in the initial process for someone to register for a class, I am hoping that the same email information can be sent out to me and my team in the default emails we receive.Allow documents (pdf or word) to be attached to the post-webinar survey or follow-up email
Need: We would like the event organizer to be able to attach a pdf document to either the Post-session Survey (preferred) or the Follow-up email to attendees. Our organization utilizes GoToWebinar to provide Educational Sessions and grant Continuing Education (CE) Credit to attendees. We apply for and receive the ability to grant Continuing Education Credits from our National Organization (NAMSS). Once approved, NAMSS sends us a CE Certificate that is to be given to each attendee to prove they participated in a "NAMSS-approved CE". These CE's are required for re-certification purposes. The document they provide must be sent to each attendee and currently, there is no automatic way to upload and send the CE to the attendee in GoToWebinar. We do see that GoToWebinar added the ability to generate a CE, but that will not work for our purpose. We must use the document that NAMSS provided us, so we need the ability to upload a document and send to all attendees at the close of the program. Another use for this ability could be to attach a small document or presentation and email out to the attendees after the program. Thank you for your consideration. Marcia Dean, CAMSS SecretaryCustomize Emails to Registrants and Attendees
It would be helpful if users had the ability to customize emails to registrants and attendees more than what the system allows now. Specifically, for the registration confirmation email, it is not necessary to put the entire event description in the email. It just makes an already busy email more wordy ... which causes less people to actually read the email. I have some pertinent information I want to add to this confirmation email; however, it gets drown out with all of the other information that GoTo includes in these emails. Same situation with the reminder emails. There is a lot of information included that I would like to have the ability to delete or move. Once item specifically is the option to add the event information to your calendar. This does not need to be included in every reminder email and it certainly does not have to take up valuable real estate at the top of the email. It is just something else that distracts people from the actual information I am trying to share. If we, the users, had the ability to customize the sections of the email to allow us to delete content and move content around it would help us better serve the audience we are trying to reach. Thank you.Remove grey box from confirmation emails
There seems to have been an update with the confirmation emails and now a grey box appears around the logo. The logo we use is a PNG with no background however when it gets uploaded to your system, the white background is added. It would be great to remove this grey box so that the logo blends in with a white background and doesn't look blocky and outdated.Customize invitation template for presenter details
Yes, most of the items on the invitation sent after scheduling a webinar should be by default. But, why not have some custom design available. For example, the picture of the presenter is at the bottom of the invitation with no reference to who the person is. Why not have a fill in box allowing for a brief title, introduction or description to go next to or under the picture so it is just not sitting there. Also, A bit more design would help on the title of the event. It could be left as is, or possible enhance the color and size of font. Please consider making the email invitation more inviting. Thank you