Unable to share camera in GotoTraining
Hello, sporadically, I cannot share the camera, and there are no other ways to solve the problem than terminating the session and opening it again. The solution is very impractical because, closing the session, all the attendees will be kicked out. I have two cameras connected to the laptop, the internal one and the Logitech external one. Swapping the camera that I want to share does not help. I do not have any firewall or network restrictions and I'm connecting always from the same clean unfiltered internet all the time. There are no other processes using the camera. I'm using GoTo versionVersion 3.38.0 from Windows 10x64 bit, 16 Mb Ram. Any ideas? Kind regards, Marco S. Zuppone aka StockTrader
Chat Box unable to function during a powerpoint
For the last few weeks, our instructors have complained that the chat box is no longer visible while going through a PowerPoint. Many of them have confirmed that it used to work, but no longer does. Another Instructor mentioned that there was once a setting to keep chat windows "Always on top", while there no longer is one. The only way they can see chat when going through the PowerPoint is to exit the PowerPoint screen and go back to the training app. If this is related to a new update, we'd all like for that setting to be implemented again if possible. If there is already a solution to this, I'd like to know it. My current workaround has been to turn the powerpoint into a pdf and share it via course materials. It will pull up on the same screen as the training app and thus can be used along with the chat box.