Turn off solicitation pop-ups
As a corporate client, our users are getting pop-up ads for your anti-virus software every time they open LogMeIn, even if they've already clicked that they are not interested. This is poor marketing on multiple levels. These are not the users who will have any input on our company's anti-virus products or policies, and their inability to stop receiving the ads only diminishes our trust in your product's effectiveness. I understand that upselling is all part of the game, you have to generate business, etc. etc. This is not the right way to go about it.
LogMeIn Client auto-refresh option
There are many times that I find machines have both gone offline or come online during the day that dont always register without either refreshing the client status pane or sometimes even having to exit and restart the client. Could an auto-refresh option be added where users can choose for the client to do so or not with a tickbox in the options page of the client, and possibly with a drop down with interval options such as 1 min, 5 min, 15 min, 1 hour etc? This would make for a much easier admin life when dealing with a lot of machines and not having a client that simply sits in a static state with potentially stale results in it. Would also be good to do this in the Apple iOS app and Android app too.Support for ARM processor in Windows desktop client application
LogMeIn desktop client application will not install on my ARM based computer. In order to use the full desktop experience for remote support, it would be better if there were a specific ARM-compatible installation of the client application.
Display logged in user on computers page and client app
I saw there was a similar post to this, but they had very specific needs and it was commented that this was not something being planned. All I want is a field on the computers page (and the client app computers) that is searchable (if possible) and displays the logged in user of the computer. Looking at the dashboard of the machine, that is the Interactive User Field. What happens is a user calls me and says they need help. I can narrow down what pc they use easily by location and department in the host name i set, but it is hard for me to determine if they have f-sal-01 or f-sal-02 or f-sal-03, etc. If i could see who logs in to the pc, i can quickly identify and connect. I know you can lable machines, but people bounce around regularly and that would be impossible to manage. Please add this field, so i can support users more effiently. I had continuum before and they had this feature and they used to use central for the remote piece. its definitely possible. Thanks!
Disable anti-virus popups without disabling the tray icon in "Silent Mode"
I get frequent popups from the anti-virus with messages like "An update process has been completed successfully" or "A program has been allowed to connect to the Internet". This gets annoying very quickly and when I called support I was told to turn on Silent Mode which removes the Windows system tray icon. I don't like that solution because users may want to access the tray icon to say review a file that was quarantined or perform some other related task. I was told to post here for a feature request to allow only the disabling of the popup messages.
Correctly mark driver updates as optional
Currently, on a few older installations and all of my new LogMeIn installations, driver updates that are listed as optional on the local Windows 10/11 computers are showing up as important in LMI Central. This makes them appear on the Dashboard and Updates pages even when there aren't any important outstanding updates. That makes it difficult to track the updates that really do need to be installed. In older versions of LogMeIn, there was an option to only selected important updates and not recommended ones which caused the drivers to be listed as optional. Therefore all my computers that were set up with LogMeIn before 2022 are still reporting correctly. Could you please bring back that option or else fix LogMeIn Central to not list driver updates as important when Windows lists them as optional? Thank you!Expansion on information in LMI Client App
Can we add further computer details within the LMI Client application? The LMI Central portal shows a lot of information, but the users on our side generally use the LMI Client application. Can we implement further information into the app, next to the device name, such as: Last online Note Operating System Anti-virus version Having these options available to the end user will make our users lives easier.
Option to not mute remote computer when logging on with Central
When logging on to a remote computer with Logmein Central, Logmein automatically mutes the remote computer. This should be an option in the Logmein Client/Central: "Mute remote client when logging on: true/false". The automatic muting as it functions now is causing a lot of issues.
