Blank screen out

[ghostknife]

When you click the blank screen button the screen on the remote side flickers and the button unchecks.  

[KateG]

Hi @ghostknife nice to see you around. 

I do not see any known issues with screen blanking. Could you tell me a bit more about the situation? What type of computer/OS (Windows version if on a PC) are you on? What video card are you currently using? 

Look forward to hearing from you. 

[ghostknife]

Windows 10 Pro

When you click the blank screen box it checks and then the remote screens windows flicker off and then check box is unchecked.

Display Driver

Intel(R) UHD Graphics 630

31.0.101.211

Dell

OptiPlex 308

[KateG]

@ghostknife thanks for the additional information. 

This article outlines issues that occurred with screen blanking after a Microsoft update.  You need to be on Windows 10 v2004 and later and the 4.1.0.14344 build of the host software. Can you verify you meet those requirements? Thanks. 

[ghostknife]

Yes the pc is fully updated.  

[KateG]

@ghostknife thanks for getting back to me. I've gone ahead and created a case for you with our support team who will be able to take a deeper look at what's going on. Someone should be reaching out to you soon. Thanks for your patience. 

[GlennD]

Hi @ghostknife,

Are you still having an issue with screen blanking? I see our support team has sent you a couple of emails but there has been no reply yet.