We launched several highly anticipated features directly addressing your valuable feedback in 2024, making GoTo Connect more efficient and user-friendly than ever before.
Effortlessly Add Powerful Features
GoTo Connect's enhanced integrations and AI-powered workflows streamline customer communication- saving you time and money while improving the customer experience. Plus, you can now add these powerful tools to your account directly from the admin center.
Create professional sound clips with AI
By popular request, we've made it easier than ever to create polished sound clips for your phone system that truly impress your customer and elevate your brand presence with the power of AI. Customize your sound clips to reflect your preferences, choosing from the language, professional voice, and optional background music that best fits your business.
Improved voicemail transcription technology
Based on your feedback we've upgraded our voicemail transcription technology for significantly improved accuracy.
Personalize every conversation right from the start
You asked for a more efficient way to manage calls, so we created our screen pop feature to bring all caller information right to your fingertips. With all relevant details in one place, you'll save time, boost efficiency, and enhance the customer experience from the very first call.
Sneak Peek for 2025: On-Demand Recording!
Available for Desk phones, Softphones, and GTC Mobile during an active call - On-Demand Recording
To Activate:
- Start Recording *5 (one beep)
- Pause Recording *7 (one beep) Note: this does not STOP the recording, it will pause it which mutes the recording.
- Resume Recording *7 (two beeps) Note: Will continue to record the call
- To finish the Recording the call must be Hung Up
How do you review the recording?
- Open Analytics
- Select Call Reports
- Search for the Call and Click on the Play Option
ETA Release: Alpha Release early January
We Want to Keep Hearing from you!
We invite you to visit the GoTo Connect Idea Board, where you can explore ideas from fellow community members and submit your own. Your suggestions and comments are reviewed monthly with the team, helping us prioritize new features based on your feedback. Make sure to vote for what you would like to see!
