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how to adjust idle timeout - when it's greyed out
l have not been able to change this as it's greyed out. I talked to support (worthless) and they suggested I reinstall. To humor them, I did. I cannot adjust this no matter what profile I use. I log in as a local PC admin and I log in as a domain admin, and I cannot adjust this setting. It's under Options\Preferences\Advanced. There is not a group policy either...I checked for that. I even wrote a custom config in my portal and added the PC in question and still no luck.
Does anyone here know how to adjust this setting?
Thank you.
Hi @crp0499 welcome to the GoTo Community,
I believe you are using Central based on your support case and that this is usually associated with Central.
Most likely it's disabled because there is a Host Preference Package Sent to that host and it needs to be changed on Central in the HPP settings. If you apply a Host Preference Package you should be able to modify the Idle time.
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Hi @crp0499 welcome to the GoTo Community,
I believe you are using Central based on your support case and that this is usually associated with Central.
Most likely it's disabled because there is a Host Preference Package Sent to that host and it needs to be changed on Central in the HPP settings. If you apply a Host Preference Package you should be able to modify the Idle time.
