how to adjust idle timeout - when it's greyed out
l have not been able to change this as it's greyed out. I talked to support (worthless) and they suggested I reinstall. To humor them, I did. I cannot adjust this no matter what profile I use....
Hi @crp0499 welcome to the GoTo Community,
I believe you are using Central based on your support case and that this is usually associated with Central.
Most likely it's disabled because there is a Host Preference Package Sent to that host and it needs to be changed on Central in the HPP settings. If you apply a Host Preference Package you should be able to modify the Idle time.
