Forum Discussion

VinceMHAW's avatar
VinceMHAW
Active Contributor
5 years ago
Solved

Move device between device groups

How does one move a device between device groups?  If a PC has been misplaced, can it be moved or must it be removed and reset?

  • yes you should be able to do this but as far as i can tell, you have to log into your gotoassist account (www.gotoassist) and sign in. 

    click on the "devices" on the bar across the top

    find the device in question

    click on the computer icon to the left of the device name

    across the bottom of the screen you should now see a list of options 

    click on the "move to group"

    then select the appropriate group name from the list

3 Replies

  • JVH's avatar
    JVH
    Active Contributor
    5 years ago

    most welcome - glad I could help

  • VinceMHAW's avatar
    VinceMHAW
    Active Contributor
    5 years ago

    Thank you very much!  I hadn't noticed that bar pop up at the bottom of the screen.

  • JVH's avatar
    JVH
    Active Contributor
    5 years ago

    yes you should be able to do this but as far as i can tell, you have to log into your gotoassist account (www.gotoassist) and sign in. 

    click on the "devices" on the bar across the top

    find the device in question

    click on the computer icon to the left of the device name

    across the bottom of the screen you should now see a list of options 

    click on the "move to group"

    then select the appropriate group name from the list