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KSSupport's avatar
KSSupport
New Member
9 months ago

Windows 11 - G2A 5.0 / 4.8 Screen Flickers

The screen constantly flickers for Windows 11 laptops in all versions, system will freeze and require a reboot.  I have a video of the behavior.

Please advise.

2 Replies

  • KSSupport's avatar
    KSSupport
    New Member
    9 months ago

    Brand new Dell laptop w W11 happens in both versions of G2A. It complete freezes in v4 and have to reboot. V5 just flickers. Sending video. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    9 months ago

    Hi KSSupport, welcome to the community.

     

    Just so I am understanding correctly, you have tried GTARS v4 and the newer v5 on these laptops and both had the same issue? If you have a link to the recording please click on my profile and send it to me in a private message.

     

    Can you provide some more details about these laptops? Is this the first time you are using GoToAssist to connect to them?