Rock Creek Solu
12 years agoActive Contributor
Allow for Email Blasts to All Customers in a Company
At one of the companies I am working with, there will be a network switchover that will affect all customers. Currently, I can post a message to the Customers that will show up on their message section on the support portal, however, that pre-supposes that people actually log in to check the messages rather than just following their own specific incidents.
I could also send a mass-email of my own to the Customers in the Company, however, that is a serious pain.
What I would like is a feature that would allow me to email Blast the message to all Customers (or a subset if that is possible) in the Company informing them of the upcoming change, what it means to them, when it will be, etc.
Communicating that in advance will substantially cut down on the nuisance calls that will inevitably occur when the change comes about.
I have found that more informed my customers are in advance, the happier they are. Since Service Desk makes me happy, I just want to share the joy.
As for those who are concerned about spamming, the fact is that Customers of Service Desk specifically have opted in for notifications from the service. Spam is not an issue in this scenario.
I could also send a mass-email of my own to the Customers in the Company, however, that is a serious pain.
What I would like is a feature that would allow me to email Blast the message to all Customers (or a subset if that is possible) in the Company informing them of the upcoming change, what it means to them, when it will be, etc.
Communicating that in advance will substantially cut down on the nuisance calls that will inevitably occur when the change comes about.
I have found that more informed my customers are in advance, the happier they are. Since Service Desk makes me happy, I just want to share the joy.
As for those who are concerned about spamming, the fact is that Customers of Service Desk specifically have opted in for notifications from the service. Spam is not an issue in this scenario.