The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Assign by email / Email commands
Is there any ability to respond to the Incident Notification emails and assign the incident to a specific user with a command in the email?
For example, in our previous ticket-management system, we could reply to a notification with words and phrases like "#close" or "#assign to Bob" and the ticket would be modified accordingly.
Currently our incidents are assigned to a generic "New Incident Notifications" user we created so that multiple users can be notified of new incidents simultaneously. Our manager would like to be able to respond to that initial notification and assign the ticket to the appropriate tech without having to be at his desk.
I know it can be done via the mobile app, but he has an Android phone.
For example, in our previous ticket-management system, we could reply to a notification with words and phrases like "#close" or "#assign to Bob" and the ticket would be modified accordingly.
Currently our incidents are assigned to a generic "New Incident Notifications" user we created so that multiple users can be notified of new incidents simultaneously. Our manager would like to be able to respond to that initial notification and assign the ticket to the appropriate tech without having to be at his desk.
I know it can be done via the mobile app, but he has an Android phone.
1 Reply
- Hi Paul,
At this time there is not a Trigger method to assign incidents, but I will change this posting to an 'Idea' so we can consider it for future enhancements.
