The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

Alexandre11's avatar
Alexandre11
New Member
11 years ago

Close an accont

Hello I would like to close my accont and at the same time my subscription. How to do ? Thanks for your help
Question

1 Reply

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 years ago
    Hi,

    Please follow the steps below to cancel your GoToAssist Service Desk account:

    Free Trial Subscribers:
    1. Go to www.gotoassist.com and click log-in
    2. At the top right click My Account
    3. Under Plan Details click Change plan
    4. Under What do you want to do? Click Cancel after my plan ends 
    5. Click Continue
    6. Click Cancel after Trial
     
    Monthly and Annual Subscribers:
    1. Go to www.gotoassist.com and click log-in  
    2. At the top right click My Account
    3. Under Plan Details click on Turn off Renewal
    4. Click Turn off Renewal again to confirm cancellation