Forum Discussion

Ian11's avatar
Ian11
New Member
10 years ago
Solved

Customer Portal

Can i change the landing page when a customer logins to service desk? i would like them to land on Knowledge and attempt to self serve where and if possible before submitting a ticket. 

Many Thanks
ian 
Question
  • Bcshay's avatar
    Bcshay
    10 years ago
    Yes, go to Service Desk Settings, Customer Portal, and then Default Settings. You can change the landing page to My Incidents, Messages, or Knowledge Base.

1 Reply

  • Bcshay's avatar
    Bcshay
    Active Contributor
    10 years ago
    Yes, go to Service Desk Settings, Customer Portal, and then Default Settings. You can change the landing page to My Incidents, Messages, or Knowledge Base.