How can I submit an incident without requiring login (via API)?

If someone could post the php link, that would be grand. ;)

https://citrix.sharefile.com/d/s1ae52... Dead link, can you please provide the right link for this one? thanks

A solution I have been using is a ruby on rails installation with nginx and unicorn internally for testing. I use a general user account token to post. Rails allows for easy validation and rest calls.

The PHP Link isn't valid anymore.

The files do not exist/not accessible. I even created a shareit login in order to see if this was the problem for accessing the PHP file. I've got a thread that is related to this (TestLink in subject) as I am trying to find a way to access GTA Service Desk for the Problem page (either to link to an existing problem or post a new problem from a test failure).

So if anyone has the php source, I'd love to look it over to see if it could work for my needs (TestLink).

Mike

Cheers. Thanks for that...

Here's one of the simplest commands I use to test the API. As you can see, it uses the freeware CURL.exe (link in my main post). I hope this helps.

 
 curl -k -u x:459c4da6401d39bbf9327ee17175e25c -H "Content-Type: application/json" https://deskapi.gotoassist.com/v1/services.json  
 

Look at the bottom of the example page and click on "handy tool..." To find YOUR service ID

Hi Mike,
Thanks for sharing the code. It works fine when using the enclosed API, however when I add my (or company) API, it fails to work. When it tries to populate the DDLs, the code is returning back an error being NULL. I suspect it is to do with the "service_id" that is specified within the create-ticket.aspx.cs file. How is that number populated as there is no mention of getting that information within the API document except stating that it is a mandatory requirement on page 164 (160 on footer of page)

string type_url = "https://deskapi.gotoassist.com/v1/ser... + service_id + ".json";

Looking forward to your reply...

Stewy

Hi Mike,

I tried various options to POST / PUT Company using service desk API, but still unable to perform this.
Do we have any news on this? Please help me with some hint / pointer to get it running.

Thanks,
Hitesh