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Forum Discussion
How to Take the Service Name out of Email Subject Line
Is there a way to take the Service Name out of the subject line for email notifications for users and customers?
Example: Our Service Name is "Company ABC Help Desk" pretty lengthy. When users and customers get emails the subject line has the ticket number which is good, followed by Company ABC Help Desk, and then finally the Title of the incident.
Is there anyway to take out the Service Name in the subject line or make it smaller in the subject line like ABC for example?
Example: Our Service Name is "Company ABC Help Desk" pretty lengthy. When users and customers get emails the subject line has the ticket number which is good, followed by Company ABC Help Desk, and then finally the Title of the incident.
Is there anyway to take out the Service Name in the subject line or make it smaller in the subject line like ABC for example?
1 Reply
- Under Configure->Service Desk Settings, there is a field to define Service Name. Could you change this field from Company ABC Help Desk to ABC or simply Help Desk? We just use "Help Desk" but since it comes from "helpdesk@company.com" our employees know that it is from our internal help desk.
