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Mary Forbes's avatar
Mary Forbes
Active Contributor
11 years ago

Mass action of closing multiple tickets does not change their status to resolved

I performed a mass action to close multiple tickets.  This was successful.  It did not change the resolved status though, and now I have closed tickets that are showing as not resolved.  How can I both resolve and close in mass actions?
Question

5 Replies

  • Mary Forbes's avatar
    Mary Forbes
    Active Contributor
    11 years ago
    Go it, thanks!  I did not have any Resolved status set up, so Resolved did not show up in the drop-down. 
  • Mary Forbes's avatar
    Mary Forbes
    Active Contributor
    11 years ago

    I am not seeing the resolved-not resolved as an option in the drop down.  See screenshot...only reopen, close or delete

  • Jan21's avatar
    Jan21
    New Member
    11 years ago

    There should be a Resolve - Not Resolved, that you can update to Resolved in the action at the same time you change the Open - Closed to Closed.  You can do mutliple actions at once.  Just click that Add Another button.