The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
More "Group By" sorting options on Dashboard
Currently, the "Group By" feature on the Incident Dashboard is limited to 8 default options, and that's the only way you can re-order the view of incidents.
However, the Customize Columns section offers all sorts of additional columns to display - yet you can't "Group By" the majority of them!
For instance, I can add a column for "Type" so I can see at a glance what types of issues are coming up. But I can't "Group By" Type.
Seems like the simplest solution would be to allow users to click directly on any column heading to sort by that column. So to sort by Priority, I click on the Priority column heading. If I want to sort by Type, I could add a column for Type and then click on the Type column heading.
Thanks for considering,
Mike
However, the Customize Columns section offers all sorts of additional columns to display - yet you can't "Group By" the majority of them!
For instance, I can add a column for "Type" so I can see at a glance what types of issues are coming up. But I can't "Group By" Type.
Seems like the simplest solution would be to allow users to click directly on any column heading to sort by that column. So to sort by Priority, I click on the Priority column heading. If I want to sort by Type, I could add a column for Type and then click on the Type column heading.
Thanks for considering,
Mike
1 Reply
- I agree. We create services for the various types of issues that arise so we can customize the fields for each. My incident dashboard may have anywhere from 10-50+ tickets listed. On my incident dashboard I added the "service" column. it would be so much easier if I could sort by the service column and complete all tickets service by service based on the SLA. currently I have to change from "global view" to select the specific service. This is ok but then I have to create my desired dashboard layout for each service which is extremely time consuming.
