Forrest Blair
8 years agoNew Member
Slow Email
All the new GUI stuff is nice but it is polish on a car with square wheels. We still run incident delivery email in parallel with Support Desk because it is not reliable to deliver incidence emails on time. The "up to 15 minute" SLA is poor and sometimes they do not get delivered for 30 minutes or more. We are still looking to move off the service because of this yet you keep rolling out new GUI stuff and not fixing the underlying service performance. We get email delivery for every service we have in less than 30 seconds yet for a service that is critical for providing support to our customers it is unreliable.