Forum Discussion

Bradyhed10's avatar
Bradyhed10
Active Contributor
2 years ago

Goto Connect hooking up ear piece

So this is probably a ear piece support setting but we use a lot of the poly products the one I use is a poly savi 820 and when making calls in GOTO and when I am on all call and another rings in I cannot hear the person who I am on the call with.

 

I think use headset buttons setting is one of the best updates we have had in GOTO  but this is a feature that makes receiving calls through headsets almost impossible unless having the user in a call queue.

 

has anyone seen this issue?

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi Bradyhed10 nice to see you around. 

     

    It does seem like it might be the settings. Have you tried using a different Ringer device?