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GoTo Meeting - Agent Reassign Missing
In the past, I have utilized the feature to reassign or assign a co-organizer to meetings. After reviewing the GoTo help articles, I was led to the following link to reassign meetings.
- https://support.goto.com/meeting/help/reassign-meetings-to-different-organizers?highlight=reassign
This page is out of date, which led me to call the GoTo Support line.
After speaking to a very helpful team member, I was informed that during a recent update to the Admin panel, there was an oversight that resulted in the feature to reassign or add co-organizers was removed from the Admin feature set.
I was also informed that there are no updates planned for GoTo to include this feature any time soon.
This is a huge oversight, as reassigning meetings is a very necessary tool in order to manage a remote team.
I am starting this discussion to get more feedback from other remote managers, in order to encourage GoTo to re-add this feature to the Admin panel.
Hi DGraves Welcome to the Community
Thanks for posting this issue, the feature is still available.
- Hover over the user and select the Three vertical dots icon on the right.
- Select Reassign meetings from the drop-down list.
- Under Reassign to choose a user from the drop-down list.
- Select Reassign meetings.
The article you mention does need to be updated, this has been reported to the team. Sorry for the inconvenience, we appreciate this report.
2 Replies
Thanks Kate!
Shortly after I got off the phone with your team member Leslie, she followed up with me and also provided me with these instructions.
An update to the article would be much appreciated :)
Thanks!Hi DGraves Welcome to the Community
Thanks for posting this issue, the feature is still available.
- Hover over the user and select the Three vertical dots icon on the right.
- Select Reassign meetings from the drop-down list.
- Under Reassign to choose a user from the drop-down list.
- Select Reassign meetings.
The article you mention does need to be updated, this has been reported to the team. Sorry for the inconvenience, we appreciate this report.
