Forum Discussion

klimt5's avatar
klimt5
New Contributor
2 years ago

Mac Sonoma: Webcams permanently crash a few seconds after joining the meeting

For a few days now, I have noticed that when I connect to a meeting, the speakers' webcams work correctly for a few seconds and then freeze. I only notice this on my MacBook Pro with Sonoma installed. I would like to understand if there is any setting to act on or it depends on the operating system.

  • KateG's avatar
    KateG
    2 years ago

    Hi klimt5 thanks for getting back to us with the additional information. 

     

    Our team has learned that there have been issues with the Sonoma update that affect both screen sharing and audio quality.  We are currently waiting for more information and next steps and will keep the Community updated. Thanks again for your report. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi klimt5, welcome to the community.

     

    So it's the webcams of the people in the meeting that are freezing for you? When this happens do the other members of the meeting also see the webcams freeze or is it only happening to you?

     

    • klimt5's avatar
      klimt5
      New Contributor
      2 years ago
      Yes, it's the webcams of the people in the meeting that are freezing for me. It only happens to me.
      The only "temporary solution" I've found is to go to Preferences > Webcam and leave the relevant window active. What I've noticed is that as soon as I turn off my webcam the other webcams are frozen. If I reactivate it, something happens that allows me to see the other webcams active again.
      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        Hi klimt5 thanks for getting back to us with the additional information. 

         

        Our team has learned that there have been issues with the Sonoma update that affect both screen sharing and audio quality.  We are currently waiting for more information and next steps and will keep the Community updated. Thanks again for your report.