The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Mac Sonoma: Webcams permanently crash a few seconds after joining the meeting
For a few days now, I have noticed that when I connect to a meeting, the speakers' webcams work correctly for a few seconds and then freeze. I only notice this on my MacBook Pro with Sonoma installed...
Hi klimt5 thanks for getting back to us with the additional information.
Our team has learned that there have been issues with the Sonoma update that affect both screen sharing and audio quality. We are currently waiting for more information and next steps and will keep the Community updated. Thanks again for your report.
Yes, it's the webcams of the people in the meeting that are freezing for me. It only happens to me.
The only "temporary solution" I've found is to go to Preferences > Webcam and leave the relevant window active. What I've noticed is that as soon as I turn off my webcam the other webcams are frozen. If I reactivate it, something happens that allows me to see the other webcams active again.
The only "temporary solution" I've found is to go to Preferences > Webcam and leave the relevant window active. What I've noticed is that as soon as I turn off my webcam the other webcams are frozen. If I reactivate it, something happens that allows me to see the other webcams active again.
Hi klimt5 thanks for getting back to us with the additional information.
Our team has learned that there have been issues with the Sonoma update that affect both screen sharing and audio quality. We are currently waiting for more information and next steps and will keep the Community updated. Thanks again for your report.
