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Forum Discussion
Solved
Meeting recording missing - after start - stop - start
So, I fat fingered and accidentally press start recording, then stop recording, then start recording on my meeting - the red recording light was still on, however only the half a second between the first start and stop is recorded to cloud.
The rest is not there, and there isn't any more in the local folder either.
Help
Hi Stevey,
Normally stopping and starting a recording is not a problem, though in your case the timing may have caused an internal error. Unfortunately we don't keep copies of broadcasts outside of customer's accounts, so if you can't find a local recording after the cloud recording failed then you may be out of luck. Please test cloud recording now, with a newly scheduled meeting to ensure that the connection is working correctly.
3 Replies
zendoakademi I'm afraid we don't have a quick fix for this situation. You must call into Customer Support directly in order to see if the file can be recovered from the back end.
Hi, i have the same trouble please help
My meeting is not recorded ( i use cloud recording)ID: 647723069168 min.At the beginning of the meeting i clicked the Record icon but by mistake i double-clicked and recording has stopped. In seconds i realized that and immediately clicked the recording button again. And stopped at the end of 168 min.But i found out that the recorded meeting (in cloud ) does not include total meeting, but only the first 2 seconds :(((I need your help and support to reach my total meeting recording , it is very important. Thank youBasak ArpaciogluZendo AkademiHi Stevey,
Normally stopping and starting a recording is not a problem, though in your case the timing may have caused an internal error. Unfortunately we don't keep copies of broadcasts outside of customer's accounts, so if you can't find a local recording after the cloud recording failed then you may be out of luck. Please test cloud recording now, with a newly scheduled meeting to ensure that the connection is working correctly.
