Forum Discussion

Hgal's avatar
Hgal
New Contributor
3 years ago
Solved

Muting and Unmuting

I have a problem I did not have before with my GoTo Meeting sessions.  Before your system was upgraded I could mute and unmute participants on the line when they had background noise.  Now I can no longer do that and it is badly needed since we are a church group that have older members on the line that do not use the Web, they call in.  I found through your support that I can use the mute all feature but that does not help since a participant could be a call in that I would interrupt by muting them.  I need the feature re-installed the way it was so that muting and unmuting single participants is available again.  I have been using GoTo Meeting successfully for our church for more than two years and I need this feature to have smooth sessions during our church services.

Please fix this feature back to what we had before. Thank you.

5 Replies

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  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    Thank you for the feedback, we will continue to investigate this option.

  • GBNgal's avatar
    GBNgal
    Active Contributor
    5 months ago

    This is a problem for us as well.  We do online bible study that's recorded  for YouTube.  As organizer, I could "mute all" while my husband teaches and "unmute all" after he finishes so that everyone could talk, share and have prayer requests.   It worked with our elderly folks calling in on a phone as well as others using other devices - never a problem.  With the recent upgrade this feature was removed, leaving many of our participants muted with no way to unmute.  It's a shame and  detrimental to what we are doing!    Now they just give up and leave the meeting.  I spent almost an hour last week with tech support, and although he told me about the *6 ability, it seems not to work reliably for some users.    I fail to understand why they would find it necessary to remove such a helpful feature.   We are very disappointed.

  • amen12a's avatar
    amen12a
    New Member
    5 months ago

    I would like to follow through and echo the same sentiment on this post.    Please revert the option for organizers to mute and unmute participants.  Thank you.

  • Hgal's avatar
    Hgal
    New Contributor
    3 years ago
    This is an add on to my prior issue. I understand the participant can unmute themselves after the Organizer mutes them but this does not resolve our issue. We also had the ability to "mute all" and "unmute all" which enabled us as a church to control the background noise when we're on bible study or the choir is singing etc.
    Please figure out a way to add it to our church's profile. I can't tell the members of our congregation to *6 everytime they are muted because of prayers, choir, sermons etc that are interactive in a church. Especially since call ins don't know they are muyed by the Organizer. It would be disruptiveand interfere with an active service. I don't understand why you removed that option when it was only used by the organizer. Please help us and restore the option. One more note. It became so frustrating for our members when they were muted so they would just hang up and not particpate in service. I know this is a lot but we can't interrupt the Pastor preaching to tell someone about background noise. Please help us with this issue.
    Thank you in advance.
  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi Hgal, welcome to the community.

     

    In the new GoTo App experience, the organizer can still mute an attendee that has dialed into a meeting by telephone only and has not entered an audio PIN. If the attendee wishes to unmute they can press *6 on their keypad.