Participants log in-log out Reporting for Recorded Webinars
Good morning,
when a course is recorded, I select it from past courses and more than 6 months have passed, the diagnostics are no longer available (and that's ok, I know that) but only the recorded video appears in the course home and the list of participants with access and exit times is missing... How can I see the entry and exit times? In the "info" of the course there is only the list and whether or not they spoke, even in that case the entry and exit times are missing.
(In courses that are not recorded, however, the list of participants with entry and exit times appears.)
Thanks,
Andrea
adonati I was able to confirm this is intended behavior.
For non-recorded sessions on the view details page we show the attendee list with join time and leave time details. For recorded meetings, we show the actual recording. Hence the join time and leave time data is not available.
As you mentioned, the "View Diagnostics" report for meetings is only available for the last 6 months for both recorded and non-recorded meetings. In case you need the data for a meeting older than 6 months, you can raise a request to the support team.
