Forum Discussion

adonati's avatar
adonati
New Contributor
2 years ago

Participants log in-log out Reporting for Recorded Webinars

Good morning, when a course is recorded, I select it from past courses and more than 6 months have passed, the diagnostics are no longer available (and that's ok, I know that) but only the recorded ...
  • KateG's avatar
    KateG
    2 years ago

    adonati I was able to confirm this is intended behavior. 

     

    For non-recorded sessions on the view details page we show the attendee list with join time and leave time details. For recorded meetings, we show the actual recording. Hence the join time and leave time data is not available.

     

    As you mentioned,  the "View Diagnostics" report for meetings is only available for the last 6 months for both recorded and non-recorded meetings. In case you need the data for a meeting older than 6 months, you can raise a request to the support team.

KateG's avatar
KateG
GoTo Moderator

adonati could you provide the meeting IDs so I can take a closer look? 

adonati's avatar
adonati
New Contributor
2 years ago

Thanks for the reply.
The meeting ID is: 344-667-221

 

I show you two screenshots: in the first one I selected a videoconference not recorded, and the website shows me the list of participants.

In the second screenshot I selected a videoconference that's been recorded, and  you can see that it shows only the recorded video and it's not possible to scroll the screen. So there are no participants with entry and exit times.

 

(The "info" button and the "info" download doesn't show the entry/exit time.)

  • KateG's avatar
    KateG
    GoTo Moderator
    2 years ago

    adonati thanks for the images and further information. I'm checking with the team and will get back to you soon. 

    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      adonati I was able to confirm this is intended behavior. 

       

      For non-recorded sessions on the view details page we show the attendee list with join time and leave time details. For recorded meetings, we show the actual recording. Hence the join time and leave time data is not available.

       

      As you mentioned,  the "View Diagnostics" report for meetings is only available for the last 6 months for both recorded and non-recorded meetings. In case you need the data for a meeting older than 6 months, you can raise a request to the support team.