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Forum Discussion
Solved
Participants log in-log out Reporting for Recorded Webinars
Good morning, when a course is recorded, I select it from past courses and more than 6 months have passed, the diagnostics are no longer available (and that's ok, I know that) but only the recorded ...
adonati I was able to confirm this is intended behavior.
For non-recorded sessions on the view details page we show the attendee list with join time and leave time details. For recorded meetings, we show the actual recording. Hence the join time and leave time data is not available.
As you mentioned, the "View Diagnostics" report for meetings is only available for the last 6 months for both recorded and non-recorded meetings. In case you need the data for a meeting older than 6 months, you can raise a request to the support team.
Thanks for the reply.
The meeting ID is: 344-667-221
I show you two screenshots: in the first one I selected a videoconference not recorded, and the website shows me the list of participants.
In the second screenshot I selected a videoconference that's been recorded, and you can see that it shows only the recorded video and it's not possible to scroll the screen. So there are no participants with entry and exit times.
(The "info" button and the "info" download doesn't show the entry/exit time.)
adonati thanks for the images and further information. I'm checking with the team and will get back to you soon.
adonati I was able to confirm this is intended behavior.
For non-recorded sessions on the view details page we show the attendee list with join time and leave time details. For recorded meetings, we show the actual recording. Hence the join time and leave time data is not available.
As you mentioned, the "View Diagnostics" report for meetings is only available for the last 6 months for both recorded and non-recorded meetings. In case you need the data for a meeting older than 6 months, you can raise a request to the support team.
