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Forum Discussion
Solved
GoToMyPC Host login problems
Hi,
Lately when using GoToMyPc I can get as far as the Host PC Lock screen but I am unable to open the login page. Screen freezes far a bit then reboots with the mouse controls rules and the lock screen. This happens from both android and window devices. I can get access if I leave my PC unlocked. Not optimal.
GoToMyPC version: 2022.8.3585
Status: Ready
Service: Not running as a service
PC: Windows 10 Pro
Anybody have this problem and fixed it?
Thanks. DareIng
Hi @DareIng, welcome to the community.
I believe this results from GoToMyPC not Running as a Service on Windows. I'm not sure what happened to cause this, but reinstalling the Host software on your PC should result in it Running as a Service again so you can lock and unlock the computer remotely (along with other Admin-level tasks).
2 Replies
Thank you. Took a couple of times to get it to reinstall but it finally took hold,
Solution Accepted. "Bing!!"
Dare
Hi @DareIng, welcome to the community.
I believe this results from GoToMyPC not Running as a Service on Windows. I'm not sure what happened to cause this, but reinstalling the Host software on your PC should result in it Running as a Service again so you can lock and unlock the computer remotely (along with other Admin-level tasks).
