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jmcdermo's avatar
jmcdermo
Active Contributor
4 years ago
Solved

keystrokes triggering remote windows events

Host Computer: Mac running MACOS Monterey 12.0.1

Remote Computer: Windows 10

I get connected just fine and things work as expected and then something happens where keyboard input doesn't actually enter letters or numbers into the active application, but kets trapped by the Windows OS and starts throwing up windows and triggering OS navigation events. Mouse and cursor movement continues to work as designed. It feels like I've tripped a keyboard modifier key to signal the OS to capture the keystrokes, but I don't know how to get out of this mode short of disconnecting and reconnecting.

Any help will be greatly appreciated.

  • AshC's avatar
    AshC
    4 years ago

    Hi everyone,

    This issue should be fully resolved now.  Please check for updates on any affected computer and let us know if you experience any issues along the way.

     

    Thanks for your patience. 

22 Replies

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  • Toasty66's avatar
    Toasty66
    Active Contributor
    4 years ago

    gvlazzareschi  I moved over to Splashtop. Works great, no regrets, and none of the keyboard issues that are plaguing GoToMyPc.  

  • gvlazzareschi's avatar
    gvlazzareschi
    New Member
    4 years ago


    I have been dealing with this issue since downloading MONTEREY; I have been on and off the pohone with support...
    the last support person said this was a mac issue; I have looked on the mac blogs and have gotten no help. Am
    switching over to REMOTEPC; its cheaper by far anyway and there is a sale for those switching from GOTOMYPC.

  • Toasty66's avatar
    Toasty66
    Active Contributor
    4 years ago

    AshC My Mac updated to version 11.8.3374 but the problem persists. Was this the version that you thought would fix the issue, or is that a future version? 

  • Toasty66's avatar
    Toasty66
    Active Contributor
    4 years ago

    AshC Thanks for the update.  I was days away from sunsetting GoToMyPc in my organization in favor of another product, but I'll put that on hold.  I do hope that this is a priority as I wouldn't want this have a couple-of-weeks stretch into it not appearing until Jan 2022 or later. 

     

    If there is a beta, I'd be happy to test. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Hi jmcdermo  Toasty66

    Thanks for your patience.  We have a fix coming for this issue in the next couple of weeks.  Once the new version is tested we'll update the Community to update any affected hosts. 

  • jmcdermo's avatar
    jmcdermo
    Active Contributor
    4 years ago

    It's the latest 11.8.3339 for me as well.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Thanks, we'll test these conditions further to see about creating a ticket. 

  • jmcdermo's avatar
    jmcdermo
    Active Contributor
    4 years ago

    You're right - the issue reemerged later last night. I fortunately was able to get it to stop behaving that way by hitting either the escape key or the Mac's Cmd key. I wasn't ever sure which key would work each time, so I can't tell you why each worked each time they did. In my case, the Mac never responded weirdly, it was the PC. Windows was catching the keystrokes before they got to the active application. I has the issue when using Putty on the remote Windows machine. Typing in the local IP address had windows flying up from all over the Windows screen. It was very jarring.

     

    I'm not sure what you're describing with full screen mode, but I tried what you said and didn't notice anything unusual.