The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Shift and other key commands not working in InDesign
We are experiencing keyboard command issues for users in InDesign CC2019 (InDesign only, keyboard shortcuts work in other programs and other Adobe products, like Illustrator). Users cannot use the following very common keyboard commands:
- shift + return = line break
- shift + click/drag = proportionally resize items
- alt + click/drag = copy object
Users with issues have the following running on their machines: High Sierra and Sierra.
I am running Catalina and do not have these issues, except for the shift + return. I am able to click and drag to resize proportionally or copy, but we have quite a few reports of this and it does hamper productivity quite a bit. Are there any solutions available?
One other odd thing: We have one user who was able to get shift + return to work, but only on new documents, not existing documents.
I've seen posts about this on here, but they are a few years old. Starting a new thread in case this continues to be an issue for others.
We released an update recently (Host build #2848) that should address these issues. If you continue to experience problems please let us know what operating system the host is running and the GoToMyPC version installed there.
11 Replies
I am STILL having this issue, and the reply I shared in the last couple weeks with additional issues was removed. "Solution" linked is for Dell brightness functionality and I have not seen any improvement with the update; if anything, in the last week my user experience with GoToMyPC has gotten worse.
I am on a laptop running Windows 10 Pro, remoting in to a iMac running OS X El Capitan 10.11.6. In addition to shift commands not working as mentioned in OP, I am experiencing all kinds of wacky issues with shortcut keys. The Windows key is used in place of the Apple key for shortcuts (ie, Windows+C to copy instead of Apple+C). Use of the Windows key seems to toggle all kinds of things on and off on my host computer: sometimes it launches Spotlight. Sometimes it activates tab browsing in Finder. Sometimes it locks me out of the Adobe program I am using. Sometimes it acts as numlock. Sometimes it turns off my arrow keys. Sometimes it changes the direction my scroll mouse steers (vertical versus horizontal). It's ALWAYS really, really frustrating.
Is this some setting that I need to correct on my client computer or is this a bug in GoToMyPC? Would love some assistance as this makes using this product quite unpleasant.
We released an update recently (Host build #2848) that should address these issues. If you continue to experience problems please let us know what operating system the host is running and the GoToMyPC version installed there.
Thank you for following up on this, Eric. We'll investigate the cause and resolution further.
Confirmed with GoToMyPC support (case 13453934) that builds 2652 and 2714 cause this problem and the resolution was to lock all our pcs onto build 2586 after which the brightness adjustment works again. Thank you to support rep Jazmine who was the only rep I have talked with who took the time to understand and resolve my problem! This also fixes the case where the Night Light is disabled after installing GoToMyPC documented in a separate thread.
Other notes:
Brightness slider in windows 10 notification center becomes stuck at 100% after installing Gotoymypc, and becomes unstuck after uninstalling Gotomypc. So on a laptop, once Gotomypc is installed there is no way physically nor using the OS to adjust the brightness down from 100%.
My suspicion is that something in the January update relating to fixing Screen Blanking is the culprit here since this would seem to have an impact on anything relating to the screen.
per the support website:
What's new in the desktop app (v10.2.0) – Jan. 08, 2020
- Fixed an issue with screen blanking
- Bug fixes and minor changes
Brand new Dell Latitude 7424 laptop with Windows 10 build 1909.
Brightness keys (Function key + F11 or F12) work as intended to adjust screen brightness.
Problem details:
- Install Gotoymypc version 10.3 (2714)
- Brightness keys stop working.
- Uninstall Gotomypc.
- Brightness keys work again.
Called Gotomypc support and they said it's not their problem, said to contact Dell at 800-624-9897.
Called Dell and they said it's a Gotomypc problem.
Requested that Gotomypc send me version 10.2 (2586) which does not have this problem (based on experience with our other 14 pcs running this version) and they refused insisting that Gotoymypc has nothing whatsoever to do with windows brightness.
Other things i have tried after installing Gotoympyc:
updating the video card driver
disabling and re-enabling the video card driver
changing the bios settings to legacy
v10.2 (2652)
Hey folks, would you mind confirming the GoToMyPC software version installed on the host having this issue?
I'm having this issue as well. I first encountered it a few days ago. Reinstalling the software on the host fixed it, but the issues came back yesterday. The host and client are Windows 10 most current build. I'm accessing Windows 2012 and 2016 via RDP.
