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BrianS2's avatar
BrianS2
Active Contributor
5 years ago
Solved

Webcams not working in web version

Over the last month or so almost all (there's always 1 or 2 that work fine tho) attendees on my goto training sessions that join using the web app cannot share their webcams. The option is set to share webcams but there is no webcam indicated in the attendee list and there's no option available to give them webcam access. The only workaround is to have them switch to the desktop version. I still have to give them permission even though the session default is set to allow it...  I've even tried giving exclusive permission in chrome for the app to use the webcam.. still no go.

  • BrianS2's avatar
    BrianS2
    5 years ago

    It happens in every session I run. I've resorted to blocking the web version so everybody gets the desktop version... you should have no problem replicating it

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  • BrianS2's avatar
    BrianS2
    Active Contributor
    5 years ago

    To stop the web version from launching you just turn off the instant join option in settings. It seems this issue has sorted itself out for now though. My sessions this week have worked fine with the web version

  • ElizabethHutch's avatar
    ElizabethHutch
    Active Contributor
    5 years ago

    Ah, that might of been the answer... How do you block the web version?

  • ElizabethHutch's avatar
    ElizabethHutch
    Active Contributor
    5 years ago

    Thanks for getting back to me. I tested it again and it worked. Although on my actual training session there was one person who could not add their camera. I could not help them so they just used audio but it would of been better to see everyone. 

  • BrianS2's avatar
    BrianS2
    Active Contributor
    5 years ago

    It happens in every session I run. I've resorted to blocking the web version so everybody gets the desktop version... you should have no problem replicating it

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    ElizabethHutch I apologize for the problems there.  Are you able to replicate this again with a new test training session? 

    If so, can you say what kind of plan you have with GoToTraining specifically:  an online subscription or offline corporate contract?

  • ElizabethHutch's avatar
    ElizabethHutch
    Active Contributor
    5 years ago

    I am having the same problem. Tested GoToTraining yesterday and everyone arrived with no webcam and I was not able to turn them on either. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi Brian,

    Do you know anything about the operating systems and web browsers in use by the problem participants?  Have you been able to reproduce this yourself as an attendee in your own training session?