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Anon6642's avatar
Anon6642
New Contributor
5 years ago
Solved

Change GTW subscription plans

I have a 100 max attendee GotoWebinar subscription plan.  If I upgrade to the next 500 max subscription plan and pay monthly, can I downgrade back to 100 max plan later? Thanks.

  • AshC's avatar
    AshC
    5 years ago

    martax Each subscription period is either 1 month or 1 year.  This is the minimum period you may purchase for, which means you can't upgrade for just a single event, but you can disable the renewal yourself in order to expire the higher tier plan, then resubscribe to the lower tier after the month is over. 

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  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    5 years ago

    As AshC said, you can upgrade to a higher level, and then after your three months, you can downgrade.  It is a one month minimum to change.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    martax Each subscription period is either 1 month or 1 year.  This is the minimum period you may purchase for, which means you can't upgrade for just a single event, but you can disable the renewal yourself in order to expire the higher tier plan, then resubscribe to the lower tier after the month is over. 

  • martax's avatar
    martax
    Visitor
    5 years ago

    Hi Chris,

     

    Are you sure? I asked the same question to GoToWebinar Support Service last Friday and I was told it wasn't possible.

     

    I have a GoToWebinar Starter plan (yearly pay) and I would like to upgrade it to PRO for 3 months and then go back to the Starter plan. Paying the PRO fee during these 3 months, of course.

     

    Do you confirm it is possible? Without cancelling my current plan? Just upgrading now and downgrading after 3 months?