Forum Discussion

Anon6642's avatar
Anon6642
New Contributor
5 years ago

Change GTW subscription plans

I have a 100 max attendee GotoWebinar subscription plan.  If I upgrade to the next 500 max subscription plan and pay monthly, can I downgrade back to 100 max plan later? Thanks.

  • AshC's avatar
    AshC
    5 years ago

    martax Each subscription period is either 1 month or 1 year.  This is the minimum period you may purchase for, which means you can't upgrade for just a single event, but you can disable the renewal yourself in order to expire the higher tier plan, then resubscribe to the lower tier after the month is over. 

    • martax's avatar
      martax
      Visitor
      5 years ago

      Hi Chris,

       

      Are you sure? I asked the same question to GoToWebinar Support Service last Friday and I was told it wasn't possible.

       

      I have a GoToWebinar Starter plan (yearly pay) and I would like to upgrade it to PRO for 3 months and then go back to the Starter plan. Paying the PRO fee during these 3 months, of course.

       

      Do you confirm it is possible? Without cancelling my current plan? Just upgrading now and downgrading after 3 months?

      • Chris Droessler's avatar
        Chris Droessler
        Respected Contributor
        5 years ago

        As AshC said, you can upgrade to a higher level, and then after your three months, you can downgrade.  It is a one month minimum to change.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    martax Each subscription period is either 1 month or 1 year.  This is the minimum period you may purchase for, which means you can't upgrade for just a single event, but you can disable the renewal yourself in order to expire the higher tier plan, then resubscribe to the lower tier after the month is over.