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ToddH1's avatar
ToddH1
Active Contributor
5 years ago
Solved

MAC OS Big SUR

My instructors who updated to MAC OS Big Sur are not able to teach using Go To Webinar.  Will this be fixed or is there a quick work-around?

Thank you!

 

  • GlennD's avatar
    GlennD
    5 years ago

    Hi ToddH1 

     

    MacOS 11 Big Sur is supported with version 10.15 of our software, but your users still need to grant permission in their system preferences for our software to record their screen (screen sharing), and access their webcam. Improvements were made in 10.15 to ensure the MacOS prompted the user to give permission, if they dismissed the message they can open the system preferences and grant permission manually.

     

     

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  • GlennD's avatar
    GlennD
    GoTo Manager
    5 years ago

    Hi ToddH1 

     

    MacOS 11 Big Sur is supported with version 10.15 of our software, but your users still need to grant permission in their system preferences for our software to record their screen (screen sharing), and access their webcam. Improvements were made in 10.15 to ensure the MacOS prompted the user to give permission, if they dismissed the message they can open the system preferences and grant permission manually.

     

     

  • ToddH1's avatar
    ToddH1
    Active Contributor
    5 years ago

    Once log into GTW as a presenter, they cannot share their screen or run the program as a presenter.  We even when we promote them to an organizer.

     I encountered this numerous times.  My understanding is MAC OS latest release is not compatible right now. I am hoping the maintenance of GTW will rectify the issue.

     

    Thank you

  • Chris Droessler's avatar
    Chris Droessler
    Respected Contributor
    5 years ago

    What specifically can your instructor not do?  We have found workarounds to many issues.