Forum Discussion

jansonn's avatar
jansonn
New Contributor
11 months ago

Video library accessibility when cancelling the subscription

Hi, will the video library also be accessible when I cancel my subscription plan?

  • GlennD's avatar
    GlennD
    11 months ago

    Hi jansonn, welcome to the community.

     

    Reporting data and videos in your library are only accessible with an active subscription, so you will want to download both before you cancel.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 months ago

    Hi jansonn, welcome to the community.

     

    Reporting data and videos in your library are only accessible with an active subscription, so you will want to download both before you cancel.

     

    • EMatlock's avatar
      EMatlock
      New Member
      11 months ago

      If we reactive our subscription after cancelling, will the videos and reports be available?