Forum Discussion

jansonn's avatar
jansonn
New Contributor
2 years ago
Solved

Video library accessibility when cancelling the subscription

Hi, will the video library also be accessible when I cancel my subscription plan?

  • GlennD's avatar
    GlennD
    2 years ago

    Hi jansonn, welcome to the community.

     

    Reporting data and videos in your library are only accessible with an active subscription, so you will want to download both before you cancel.

     

3 Replies

Sort By
  • EMatlock's avatar
    EMatlock
    New Member
    2 years ago

    If we reactive our subscription after cancelling, will the videos and reports be available?

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi jansonn, welcome to the community.

     

    Reporting data and videos in your library are only accessible with an active subscription, so you will want to download both before you cancel.