The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

alaaddinokur's avatar
alaaddinokur
New Member
2 years ago
Solved

We are unable to process the payment method you have on file. Please update your payment method.

Dear Representative,

I am currently facing issues with making a payment through your portal. Despite attempting with more than four credit cards, I have been unsuccessful. Additionally, I am unable to edit my subscription, a matter of utmost importance as I have a webinar scheduled for Monday. The current subscription does not accommodate more than 250 attendees, and I need to upgrade due to an expected attendance exceeding this limit.

Furthermore, I have encountered difficulties reaching your support via the toll-free number provided for Turkey. Regrettably, the number appears inaccessible from mobile phones.

It is disheartening that I am unable to complete the payment and modify my subscription independently. I am reaching out for assistance on the forum, but even attempting to contact you directly proves challenging due to the non-functional phone number.

Thank you in advance for your prompt attention to these matters.

Best regards, Alaaddin