Forum Discussion

kkeco's avatar
kkeco
Active Contributor
3 years ago

Disable Raise hand in Admin Settings

GoTo webapp has the Raise Hand function, we need to turn that off permanently - how can this be done ?

Problem is that when we appoint/change a new organiser the setting in the app will reset it self. I was looking for a way to turn the feature off completely like Chat in Admin settings.

 

 

  • GlennD's avatar
    GlennD
    3 years ago

    Hi kkeco, welcome to the community.

     

    At this time there isn't a global admin setting to disable the Raise Hand feature across all organizer accounts. Each organizer would need to sign in and disable it under Manage Attendee Permissions and it will be remembered for future sessions. Are you finding the feature disruptive? 

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi kkeco, welcome to the community.

     

    At this time there isn't a global admin setting to disable the Raise Hand feature across all organizer accounts. Each organizer would need to sign in and disable it under Manage Attendee Permissions and it will be remembered for future sessions. Are you finding the feature disruptive? 

     

     

    • kkeco's avatar
      kkeco
      Active Contributor
      3 years ago

      Thanks GlennD

       

      Yes we find the function disruptive. We have a companion tool that we use for meeting facilities like raise-hand and chat, and our participants got confused when this option appeared.

       

      Also i find that when we appoint new organisers in a meeting, the function is enabled again without warning.

       

  • kkeco's avatar
    kkeco
    Active Contributor
    3 years ago

    In the new Goto App, we face the problem of disabling the Raise Hand. This can be done in the settings for the meeting. However whenever we appoint a new organizer for the meeting, this setting resets and the raisehand appears again. Is this an error or by design ?

     

    • KateG's avatar
      KateG
      GoTo Manager
      3 years ago

      Hi kkeco thanks again for the feedback! We have shared this with the team. 

      • kkeco's avatar
        kkeco
        Active Contributor
        3 years ago

        Thanks for your reply  KateG

         

        Today i am monitoring a meeting and the Raise Hand enable/disable seems to have its own life.

        I turn it off, and then it randomly turns back on. We are 3 organisers in the meeting and are not changing while this happens. 

         

        Our users are really confused on this so this is becoming a problem to the point where discusssion is ongoing wether G2 is the right tool.