Forum Discussion

Boyd B.'s avatar
Boyd B.
Contributor
2 years ago
Solved

Device List not displaying

Currently as of Noon PDT, my Device List is not displaying in either the web or desktop console. All services are showing as up and running at https://status.gotoresolve.com/. Is there an issue on GoTo's end?

  • AWS has updated its status to resolved and we see service restoring to normal.

     

8 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    AWS has updated its status to resolved and we see service restoring to normal.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi,

     

    Yes, it is my understanding that the current AWS issues are the root cause. We are working to mitigate the issue and restore service currently.

     

  • Boyd B.'s avatar
    Boyd B.
    Contributor
    2 years ago

    re: AWS being down.

     

    The allowlist for firewalls includes the following:

    *.console.gotoresolve.comTCP/443Various Resolve services are hosted under this domain, in AWS
    Note: Including but not limited to:
    • cdn.console.gotoresolve.com
    • reporting.console.gotoresolve.com
    • sessions.console.gotoresolve.com
    *.s3.amazonaws.com*.TCP/443Recording file download using signed URLs
    *.s3.eu-central-1.amazonaws.comTCP/443Recording file download using signed URLs
    *.s3.us-west-2.amazonaws.comTCP/443Recording file download using signed URLs
  • dstclair's avatar
    dstclair
    Active Contributor
    2 years ago

    AWS is down is this in any way related? We are unable to troubleshoot on top of this... GlennD 

  • Our office and IT department is seeing this - everyone is having the same problem the screen is blank I hope this gets resolved quickly 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Boyd B. 

     

    I apologize for the frustration, we are researching this issue now.