Mpinhas
3 months agoNew Member
Issue with Installing GoTo Resolve Unattended - Exception Code: 0xc0000409
Hi everyone,
I'm experiencing an issue with installing GoTo Resolve Unattended. Here are the details:
Error Details:
- Faulting application name: GoToResolveUnattended.exe
- Version: 1.18.1.4872
- Time stamp: 0x66967152
- Exception code: 0xc0000409
- Fault offset: 0x00003cac
- Faulting process id: 0x1C30
- Faulting application start time: 0x1DAE19AA36ABC73
- Faulting application path: C:\Program Files (x86)\GoTo Resolve Unattended\4814261569526599803\GoToResolveUnattended.exe
- Faulting module path: C:\Program Files (x86)\GoTo Resolve Unattended\4814261569526599803\GoToResolveUnattended.exe
- Report Id: cc729227-43e6-4022-96fa-9787fa594dc3
Operating System:
- Windows 11 Pro 64-bit
What I've Tried:
- Updated the Application: Checked for the latest version on the vendor's website.
- Reinstalled the Application: Uninstalled, rebooted, and reinstalled the application.
- Checked for Conflicting Software: Ensured no other remote desktop tools are running.
- Ran as Administrator: Attempted to run the application with elevated privileges.
- Checked Event Viewer Logs: Found the above error details in the Application logs.
Despite these steps, the application still crashes. Has anyone encountered a similar issue or can provide further troubleshooting steps?
Thank you for your assistance!
Hi Mpinhas,
Welcome to the GoTo Community.
We haven't had reports on crashing like this and it sounds like you covered most troubleshoots.
I would recommend opening a case with customer support who can investigate further.