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Mpinhas's avatar
Mpinhas
New Member
3 months ago

Issue with Installing GoTo Resolve Unattended - Exception Code: 0xc0000409

Hi everyone,

I'm experiencing an issue with installing GoTo Resolve Unattended. Here are the details:

Error Details:

  • Faulting application name: GoToResolveUnattended.exe
  • Version: 1.18.1.4872
  • Time stamp: 0x66967152
  • Exception code: 0xc0000409
  • Fault offset: 0x00003cac
  • Faulting process id: 0x1C30
  • Faulting application start time: 0x1DAE19AA36ABC73
  • Faulting application path: C:\Program Files (x86)\GoTo Resolve Unattended\4814261569526599803\GoToResolveUnattended.exe
  • Faulting module path: C:\Program Files (x86)\GoTo Resolve Unattended\4814261569526599803\GoToResolveUnattended.exe
  • Report Id: cc729227-43e6-4022-96fa-9787fa594dc3

Operating System:

  • Windows 11 Pro 64-bit

What I've Tried:

  1. Updated the Application: Checked for the latest version on the vendor's website.
  2. Reinstalled the Application: Uninstalled, rebooted, and reinstalled the application.
  3. Checked for Conflicting Software: Ensured no other remote desktop tools are running.
  4. Ran as Administrator: Attempted to run the application with elevated privileges.
  5. Checked Event Viewer Logs: Found the above error details in the Application logs.

Despite these steps, the application still crashes. Has anyone encountered a similar issue or can provide further troubleshooting steps?

Thank you for your assistance!

  • Hi Mpinhas

     

    Welcome to the GoTo Community. 

     

    We haven't had reports on crashing like this and it sounds like you covered most troubleshoots. 

     

    I would recommend opening a case with customer support who can investigate further. 

  • KateG's avatar
    KateG
    GoTo Moderator

    Hi Mpinhas

     

    Welcome to the GoTo Community. 

     

    We haven't had reports on crashing like this and it sounds like you covered most troubleshoots. 

     

    I would recommend opening a case with customer support who can investigate further.