Forum Discussion

Greg_IT's avatar
Greg_IT
New Member
4 months ago

Trouble with GoTo Resolve on Teams : Can't see "My tickets"

Hello everyone,

I had configured GoTo Resolve on Teams a month before going on vacation, and strangely, upon my return, I no longer had visibility of “My Tickets” from the GoTo Resolve application in Teams. I get a message indicating that I haven’t configured any service in GoTo Resolve, even though I have configured three. The same goes for users; when they create a ticket from the GoTo Resolve application in Teams, they get the same message when they click on “My Tickets”. Do you have any idea how to restore this visibility? I created a ticket with GoTo, and frankly, they asked me to update the Desktop console, which should restore access to the tickets… of course, it didn’t work.

 

 

  • KateG's avatar
    KateG
    GoTo Manager
    4 months ago

    Hi Greg_IT , 


    Sorry for the delay, I don't see any current known issues around this, but will check with the team. 

     

    I do see that your case is still open, so continuing to work with customer support is a good bet. 

  • dmosser's avatar
    dmosser
    Visitor
    11 days ago

    I am having the same issue - was there any resolution on this?  I have had a ticket in for over a week and no one has resolved for me

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 days ago

    Hi Greg_IT and dmosser 

     

    I apologize for the slow updates on this issue. Our team team has a ticket open on this already and it is being looked into.