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gerohero's avatar
gerohero
Active Contributor
12 months ago
Solved

Hamachi Cancellation And Refund

I want to make a cancellation for my subscription because the subscription is auto renewal and charged into my bank account. I can't remove my card from payment method and now I have been charged even I don't want to subscribe it. I never have a plan to subscribe the Hamachi premium (256 computers). Can you make a cancellation and refund back to me?

 

I live in Malaysia and there is no contact support from Malaysia.

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  • gerohero's avatar
    gerohero
    Active Contributor
    12 months ago

    Thanks for the assist GlennD.

    Pablo from GoTo Customer Support already help me to solved this matter. My subscription has been cancel and now I'm waiting for the refund. Will update later once I received the refund.

  • GlennD's avatar
    GlennD
    GoTo Manager
    12 months ago

    Hi gerohero, I have opened a support ticket for you and someone will contact you to assist.