I have "LogMeIn Client". Which product is that?

Question

Hello, forums:&nbsp;I have an app on my Mac which I use to connect to my client's Windows computer. The app is called "LogMeIn Client".Which LogMeIn product does this correspond to?&nbsp; When I look at the list of Communities on this site, or I try to fill out a support request form at help.logmein.com, the product "LogMeIn Client" doesn't appear anywhere.Which official product name should I use for questions about "LogMeIn Client"?&nbsp;LogMeIn staff: you would make this forum and your support forms easier to use if you would include in your product menus the names of all clients and accessory apps you distribute, even if they aren't the names of your "products" in the sense of revenue-generating stock-keeping units. The apps and clients are what the user sees, they are the names the user knows.&nbsp; If you want the user to know the name of the official product, then give it to them in the client.&nbsp; My "LogMeIn Client" could say, in its "About LogMeIn Client" dialogue, something like: "LogMeIn Client, a part of the LogMeIn FooBar product". That would make it clear. But my app doesn't say that.&nbsp;Thank you,&nbsp;&nbsp;&nbsp;&nbsp; —Jim, Vancouver, Canada.

ashc · Answer

JimDeLaHunt&nbsp; Chances are that you have LMI Pro installed on your Mac somehow.&nbsp; Here are some directions for uninstalling on Mac OS:&nbsp; http://help.logmein.com/articles/en_US/FAQ/How-do-I-uninstall-LogMeIn-for-Mac-manually/?q=uninstall&amp;l=en_US&amp;c=products%3Almipro2&amp;fs=Search&amp;pn=1&nbsp;
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jimdelahunt · Answer

"LMI Pro". Thank you. That's probably this product: https://www.logmein.com/pro . The Pro product information talks in detail about "remote access", which sounds like what I do with the product.

However, LogMeIn support staff responded to two support requests by referring to "your LogMeIn Central subscription". That would be this product: https://www.logmein.com/central . It meantions a feature, "Remote Control", which also sounds like what I do with the product.

The mystery continues.

By the way, thank you for the link to uninstallation instructions, but I'm not looking to uninstall the product. I installed in intentionally, I'm using it, I want to use it. I'm just looking to understand how LogMeIn refers to the product I have. Without knowing LMI's name for the product, it's hard to know how to ask for help.

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I have "LogMeIn Client". Which product is that?

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