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tardis61's avatar
tardis61
New Contributor
4 years ago

Installed Monterey 12.0.1, LMIGUIAgent can't be opened

The prompt to update the Accessibility permissions comes up as soon as I enable LogMeIn. I have tried toggling the LMIGUIAgent in Security & Privacy under the Privacy / Screen Recording tab, but every time I toggle it I get the following message:

The application "LMIGUIAgent" can't be opened.

 

What is going on? Is the service missing? Is it a permission's issue? Can anyone offer any advice? LMI is not usable, and when it is turned on there is a window displayed that says LMI needs accessibility, and that window cannot be minimized, so the only solution is to turn off LMI.

 

I have even uninstalled LMI, rebooted, and reinstalled with the same result.

 

I am not a MAC person, but I have enabled logging and below are the last few rows from the LMI log:

 

Nov 24 17:15:10 logmeinserverctl[5573] <Info>: disable
Nov 24 17:15:10 logmeinserverctl[5573] <Info>:
Nov 24 17:15:11 logmeinserverctl[5573] <Info>: /Library/LaunchAgents/com.logmein.logmeinguiagent.plist: Could not find specified service
Nov 24 17:15:11 logmeinserverctl[5573] <Info>: Boot-out failed: 113: Unknown error: 113
Nov 24 17:15:11 logmeinserverctl[5573] <Info>: Could not find service.
Nov 24 17:15:11 logmeinserverctl[5573] <Info>: /Library/LaunchAgents/com.logmein.managepermissions.plist: Could not find specified service
Nov 24 17:15:11 logmeinserverctl[5573] <Info>: Boot-out failed: 113: Unknown error: 113
Nov 24 17:15:11 logmeinserverctl[5573] <Info>: Could not find service.

9 Replies

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  • DirkH's avatar
    DirkH
    New Contributor
    3 years ago

    AshC Thank you for the support.

    Actually it was the setting of

    -- Screen Recording - **THERE** - LMIGUIAgent, LogMeIn - checked

    only one of the options was checked.

    After a restart everything is fine.

    Thank you very much !

     

  • DirkH's avatar
    DirkH
    New Contributor
    3 years ago

    AshC I've installed the Montery Update on my Mac recently and have the same problems. 

    Also uninstalled and installed LMI new. 

    The LMI window for changing the security settings is always in front and can't be removed.

    The access to the computer is possible, but the screen is not updated. 

    File transfer is possible.

  • DirkH's avatar
    DirkH
    New Contributor
    3 years ago
    I have the same issue. Is tgere any workaround available? Thank you
  • TechTed's avatar
    TechTed
    New Member
    4 years ago

    If you want to properly uninstall LogMeIn Control Panel you have to open it.  You may not be able to open it if it's already been put in the Trash.  Put it Back to the Applications folder if needed.  

     

    Once you have the LogMeIn Control Panel window open go to the About section and click Uninstall.  Probably have to enter your password.  That's the proper way to uninstall it.  This removes the app from the computer and also the seat / license that's being used by the LogMeIn account.

  • Julie68's avatar
    Julie68
    New Member
    4 years ago

    Logmein how do I contact a support agent to help uninstall logmein on a MacBook Pro. 

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    tardis61  I'm glad we were able to assist in this case.  Do you have the case number so we can take a look at the solution details? 

  • tardis61's avatar
    tardis61
    New Contributor
    4 years ago

    Just to follow up, I contacted support and it took the agent about 15 minutes to fix my issue, but unfortunately I am not sure exactly what he did. Thank you LMI support for getting me back up and running!