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JGinnJr's avatar
JGinnJr
Active Contributor
7 years ago
Solved

LogMein Pro Crashes using OSX Mojave

I fully installed OSX Mojave on my 2018 iMac.  I have three screens setup.  I use two of the Screens for LogMein.  If I click anything on the third screen, I get kicked out of LogMein.  I uninstalled and reinstalled LogMein and the same thing happens.  When will you push out a patch for this issue as the Beta is now over.

  • tomiette's avatar
    tomiette
    7 years ago

    Hi guys,

     

    I am experiencing the exact same issue. I found a good workaround that really works !!!!

    Just uncheck the "Grey Scale when inactive" box option in "Options -> Color Quality -Advanced".

    It will then never crash anymore

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  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Hey folks,

    This compatibility problem is out top priority.  I am expecting another update in the coming days.

     

    Appologies for the delay on this release.

  • JGinnJr's avatar
    JGinnJr
    Active Contributor
    7 years ago

    I agree that the Web portal is not as efficient as the App used to be.  This is causing efficiency issues for sure.

     

  • arm12345's avatar
    arm12345
    New Contributor
    7 years ago

    This has happened since the FIRST Mojave beta. It's been incrediby annoying and considering the sums we pay for these package solutions, it is not good at all. The Betas have been available since June and I get that things can change between betas, but it's still been an absolute pain for 3mths now. 

  • gobser's avatar
    gobser
    New Contributor
    7 years ago

    Not possible for me, the refresh rate is too bad to use it like that.

  • JGinnJr's avatar
    JGinnJr
    Active Contributor
    7 years ago

    Spoke with  a tech via email last night and shared to just use the web browser instead of the APP until they come up with an update to fix the issue.  Did not have a chance to try this last night.  Someone let me know if this works as a temporary fix.  

  • zoid's avatar
    zoid
    Active Contributor
    7 years ago

    I too have the same issue as soon as I move anything on the screen other than LogMeIn Crashes and does not give an error report.

  • JGinnJr's avatar
    JGinnJr
    Active Contributor
    7 years ago
    Let me try this tonight when I arrive at my home office. I will chime in and confirm this quick fix is at least a band-aide for now.