LogmeIn Client shows offline. Cannot connect to it.

Hi pismo100,

That message means that our software is unable to reach our servers. We are not seeing any service issues at this time so this maybe a firewall issue. For a fast resolution I would recommend calling our toll free support so one of our agents can troubleshoot with you directly on your computer https://support.logmein.com/pro/contact 

I can access thru the website no problem. It downloads ( and then always deletes) a file to run client on my PC to access a remote computer. But I cannot use the desktop client app.

What was the soultion to this? I am now having the exact same issue. The desktop client app says I am offline when I am not. Windows 8.1 pro.

andreif I'm escalating your case internally to see if we can get some answers for you. Thanks again for your patience. 

Hey Kate,

Nop, no proxy, no VPN at all. 

andreif first, thanks for your patience throughout all of this. I was hoping that the logs may provide insight. 

Another consideration is are you using a VPN or Proxy settings? 

Hey Kate,

Thanks for that. I already emailed support and Spencer sent me few older versions to install but still did not work. that`s why i said to ask the forum in hope someone had this before. 

i did mentioned to Spencer in the email and over the phone if this is something to do with legacy signin as we are using SSO, but he said shouldnt matter. 

So,  while i appreciate you open a case on my behalf, just to let you know, i was already with goto support by phone and email and no solution found.

Thank you!

andreif  thanks for taking the time to gather the logs. Based on the information you provided, I created a case for you. You can expect to hear from one of our support representatives soon. In the meantime, if you have any additional details or insights related to the case, please don't hesitate to share them here. Thanks again. 

Think i found it, but i don have permission to attach files

so if any help here last lines of the logs

2023-09-04 09:22:25.262 - Debug - LogMeInIgnition:23776 - Test Proxy - - Response headers:
HTTP/1.1 200 OK
Cache-Control: public,max-age=1200
Content-Type: text/html
Last-Modified: Mon, 14 Oct 2013 15:10:54 GMT
Accept-Ranges: bytes
ETag: "013a393efc8ce1:0"
Content-Security-Policy-Report-Only: default-src 'self'; script-src-elem wss: https://*.coveo.com https://*.logmein.com https://www.logmein.com https://*.logme.in https://*.logmeininc.com https://*.goto.com https://*.lmiutil.com https://*.6sc.co https://*.nanorep.com https://*.nanorep.co https://*.google-analytics.com https://www.google-analytics.com https://*.boldchat.com .... HERE BUNCH OF DOMAINS LISTED.....

then continues with:

P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTR STP IND DEM"'
Strict-Transport-Security: max-age=31536000
X-Content-Type-Options: nosniff
X-XSS-Protection: 1; mode=block
X-UA-Compatible: IE=edge
X-Frame-Options: SAMEORIGIN
Date: Mon, 04 Sep 2023 08:23:18 GMT
Content-Length: 8

2023-09-04 09:22:25.264 - Info - LogMeInIgnition:23776 - IgnitionLib - INFO - Affiliate Id not set!
2023-09-04 09:22:40.492 - Error - LogMeInIgnition:23776 - CLS login - - Could not load URL 'https://accounts.logme.in/auth.aspx?loginattempts=1&clusterid=23&returnurl=https%3A%2F%2Fasterisk.webservice.logmein.com%2Ffederated%2Floginsso.aspx&headerframe=https%3A%2F%2Fasterisk.webservice.logmein.com%2Ffederated%2Fresources%2Fheaderframe.aspx&productframe=https%3A%2F%2Fasterisk.webservice.logmein.com%2Fcommon%2Fpages%2Fcls%2Flogin.aspx&lang=en-US&ignorerememberme=1&regtype=R&trackingproducttype=2&embedded=1&skin=logmein&embeddedparams=embedded%3D1&hideautologin=0&autologinchecked=1&useaccesscode=1'. Status code: 400 (0x00000190)

Sorry Kate, where i would find the logs?

Was looking in the Logmein folder under Program files / Program files (86) or under C drive anywhere but could not find anything. Please advise!