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blakewoolardbio's avatar
blakewoolardbio
New Member
6 years ago

Password does not work in application

We have a user who is stating that their local account password does not work when trying to remote in with the application but it does work when remoting in with the browser. Is there any explanation for this?

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  • epassanita's avatar
    epassanita
    New Contributor
    4 years ago
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    I reset a password for a certain program while I was at work.  When I'm on my home/host computer I can access this program  with the new password.  But, when I log in to my work computer from the phone app the password I changed on the program doesn't work.  why?

  • inxs's avatar
    inxs
    Active Contributor
    6 years ago
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    I suspect that you are talking about a Windows user and that user has a renamed account.

    when you rename an account in Windows the system retains the original username for remote access services.  Check the pc to see if the login user name is in the users directory, if not then the username was renamed somewhere along the way and that is your problem,

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago
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    Hi Blake, I can't think of any reason why there would be inconsistencies when entering a password remotely.  From the same client PC, have you been able to test a different remote connection and credential entry, in order to rule out one of those two computers?