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gldr's avatar
gldr
New Contributor
7 years ago

system (hp spectre x360) freezes with logmein installed

Hi,

Logmein seems to cause a problem on the HP spectre x360. When Logmein installed, the touchscreen and touch area stop working and the computer sends only a beeping sound. When I uninstall Logmein, it works fine. It seems that Logmein interfers with the drivers in a negative way. Running win 10 home.

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  • gldr's avatar
    gldr
    New Contributor
    7 years ago

    Tstory  It’s not a file, it’s a key in the registry. Use the registry editor to open the registry and then find the location mentioned. You can change the value of the key mentioned.

  • Tstory's avatar
    Tstory
    New Member
    7 years ago

    I am having this same issue. I do not see the registery file to disable the touch filter driver. Is it named something else or does it need to be created?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Hi gldr ,

    I'm sorry about the conflict there with your touch-screen client functionality.

     

    There may be a solution for your touch-screen PC, though you would have to make a registry change there to disable the Touch Filter Driver, located here:  HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\RemoteControl (set the value to 1). 

     

    If you want assistance with troubleshooting, feel free to contact our support staff at your convenience.