Forum Discussion

Sahara707's avatar
Sahara707
New Member
4 years ago

Computer Icon Doesn't Turn Green When Associate is online

Computer Icon Doesn't Turn Green When Associate is online

Others turn green when they log in. New computer, is there something to turn on when the user signs on so the computer icon turns green and you know they're online Thank you!

Question
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    Hi Sahara707 

    Do you know if this user is connecting through a VPN, or behind a firewall that might restrict outbound communications? 

  • Rhett1's avatar
    Rhett1
    New Contributor
    4 years ago

    Thasnks for sharing this question and Same issue still no fix to this.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      Rhett1  Can you also answer the above questions so we can learn a little more about your environment?