Forum Discussion

frankytdesigns's avatar
frankytdesigns
New Contributor
4 years ago

Black Screen when in HD Color Option on LogMeIn Mac Client

I am working from home and have the LogMeIn Mac client installed on my MacBook Pro. Up until this Monday (December 7th, 2020)  I was able to change the color settings to HD color resolution and interact and run my remote computer with no issue. Now when I change to color option to HD, the screen goes black and all I see is the mouse. I have tried this with the LogMeIn client on multiple Mac computers and my iPhone/iPad with the same result.

 

I have resorted to changing the color quality to standard quality but when I do that certain applications like Adobe Photoshop and Premiere don't render properly and it is impossible to work.

 

Just wondering what seems to be the issue.

 

Thanks

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    HI frankytdesigns

    Can you confirm what Mac OS and LogMeIn Pro desktop software versions are installed there?

    • frankytdesigns's avatar
      frankytdesigns
      New Contributor
      4 years ago

      I am running Mac OS Big Sur 11.1 and LogMeIn Client Version 4.1.7632

      The host computer is running Windows 10 and LogMeIn Host software is 4.1.0.14148

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        OK, we should be releasing a Mac update soon that may help your visibility.  I don't have the exact ETA yet, but will let you know when I hear more.