Connection failed error

Question

A computer in the company is giving me an error when I connect remotely, it generates a Host SSL certificate verified error.
DigiCert Global G2 TLS TLS RSA SHA256 2020 CA1
Error occurred: error:0A000410:lib(20)::reason(1040)
Authenticating...
Disconnected.

I have already performed the steps of:
logmein.exe cert -createca “LogMeIn CA on %computername%” -createsc “%computername%”

net stop LogMeIn && net start LogMeIn

“C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe” cert -createca ‘Default CA’ ‘MX’ -createsc

and none of them worked for me so I don't know if there is any other solution for this kind of problem.

randymo · Answer

if you restart the computer and perform the steps that say there exactly but still does not work, I also tried reinstalling the logmein on the computer but the result is still the same I get the following error:

glennd · Answer

Thank you. I created a support ticket for you since the previously published fixes did not work for you. Support will be in contact to assist further.

glennd · Answer

Hi RandyMO, this does not appear to be a GoTo Connect issue, which of our services are you using to connect remotely?&nbsp;

randymo · Answer

we are using the central Logmein&nbsp;

glennd · Answer

Thank you. Has the computer been rebooted since you ran those commands? If I remember correctly that was sometimes necessary. Depending on the computers location there was also an extra step with adding the right country code which was mentioned in this post.

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Connection failed error

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