Forum Discussion

rvazquez's avatar
rvazquez
Active Contributor
5 years ago

Error message: Failed to download LogMeIn AV package

Trying to install the LogMeIn Antivirus program on about 100 sites and at ramdom some units won't download the Installation Package.

We get the message:

 

"Unable to retrieve LogMeIn Antivirus. Visit help.logmein.com for assistance.
   Error message: Failed to download LogMeIn AV package"

 

What can be done to correct this?
Is there a way to manually obtain this "AV package" and run it? or at least place it on a folder manually so LogMeIn can finish the install?

 

Problem
  • rvazquez's avatar
    rvazquez
    Active Contributor
    5 years ago

    So I guess no updates, no ideas no support on this issue? Anyone knows anything about this issue or has seen the problem?

    • Workflow's avatar
      Workflow
      Active Contributor
      5 years ago

      I am also getting this same error message. Using latest client build 13508. Could it be worth re-installing LMI client. Seems like there should be a manual installer you can download to allow us to get around this issue?  

  • rvazquez's avatar
    rvazquez
    Active Contributor
    5 years ago

    As of today and still no answer to this issue, we had some of the PC's reimaged back to a clean state, Installed LMI then LMI Antivirus (BitDefender) and that works, but this is not a solution, we MUST be able to install the AV software remotely...
    Anyone? Anything?

  • JAAS's avatar
    JAAS
    Active Contributor
    5 years ago

    I was getting this error when trying to install the AV on the same computer I had the web GUI open.

     

    Not sure if that was the issue but that's the only thing I tried differently. Try login to logmein.com from a different computer and try again.

  • PaulMcCormack's avatar
    PaulMcCormack
    New Contributor
    5 years ago

    Same problem for me: 


    Unable to retrieve LogMeIn Antivirus. Visit help.logmein.com for assistance.